| Policies |
-guarantee policy see deposit policy.
.
-deposit policy 15dec - 02jan every year - full
prepayment due at booking.
ALL other dates - 2 nights credit card deposit required
at booking..
.
-cancellation policy standard policy
- cancel by 3pm hst 72 hours prior to arrival
.
event policy
15dec-03jan every year - deposit non-refundable .
.
-general policy changes to the dates of stay number of
guests per room or number of rooms confirmed will be
subject to current pricing which may be different than
previously confirmed rates
-extra beds on request use /si- field
-no rollaways allowed in two double bedded rooms
-maximum 4 adults per room
-max of 3 rooms under one name.
.
-early checkout policy at check-in the front desk will
verify the guests departure date. the front desk will
advise the guest that after checking in if they check
out before their scheduled check out date they will be
charged 1 night room and tax. .
.
-pet policy service animals only..
.
-exceptions may apply during holidays/special events or
conventions - see rate rules..
. |
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| Credit Cards |
.
american express
certificates and awards
diners club
discover card
jcb
mastercard
travelers checks
visa |
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| Cancellation/Refund |
must cancel 72 hours prior to arrival to avoid billing or
loss of deposit.
.
dec 25 - jan 5 - any year - any cancellations after oct 31
any year will forfeit prepayment.
.
early departure penalty-at check-in the front desk will
verify the guests departure date. the front desk will
advise the guest that after checking in if they check-out
before their scheduled check-out date they will be charged
50 percent of the daily rate the guest reservation was
confirmed. regardless if the guest was paying a special
or discounted rate-the penalty is based on the rate the
guest was paying. the penalty will be for one night only. |
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| Extras/Options |
the hotel adds an additional 15usd resort fee nightly
which includes admission for 2 to fitness center /
access calls to 800/888 toll free calls / local phone
calls / in room coffee and tea / in room safe / one
hour tennis court time /
daily maui news newspaper.
-extra adult charge 11.42pct 50.00usd
.
tax not included in rate
occupancy tax 7.25pct
resort fee 15.00usd resort fee. 15 per room per day.
state tax 4.17pct
total tax 11.42pct
-no service charges |
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| Transportation |
-from kahului airport -ogg-
distance - 27.0mi / 43.5km
transportation -
.
alternate - 35.00 USD - executive airport shuttle.
price goes up for each additional passengers.
.
limo - 150.00 USD - by reservation. reservation can be
made by calling hotel concierge.
.
shuttle - 40.00 USD - speedy airport shuttle. price
goes up for each additional passenger.
taxi - 60.00
.
-from kapalua-west maui airport -jhm-
distance - 4.0mi / 6.4km
transportation -
.
car rental - USD - hertz rental on-property
.
shuttle - 40.00 USD - speedy airport shuttle. price
goes up for each additional passenger.
alternate - 0.00
.
bus -
.
metrosubway -
.
taxi - 60.00
.
-all one way transportation costs are approximate
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| Facilities |
40 lush acres with half-acre pool 806 guest rooms 5
restaurants 6 bars/lounges 24-hour room service.
.
-rooms 806 -floors 9
-air conditioning -meets building codes
-atm on site -coffee shop
-convenience store -executive floor
-gift shop -disabled parking
-disabled access -lounge / bar area
-lounges -meets ada specs
-night club -disabled rooms
-non smoking rooms -suites
-parkingfee -hotel safe
-storage space available -guest laundry
-front desk 24hr -interior access
.
-some facilities may include a charge |
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| Services |
-audio visual equipment -airport
shuttle
-bell man -breakfast
buffet
-breakfast continental -breakfast full
-business center -business
center services
-car rental desk -cocktail
-coffee -computer
-computer rental -concierge
-copy service -currency
exchange
-day rate -doctor on call
-dry cleaning -dry cleaning
same day
-early check in -early check in
guarantee
-early check out penalty -evening turn
down
-faxing incoming -faxing
outgoing
-hair salon -disabled
parking
-kids program -late check out
-laundry valet -local calls
-local faxes -long distance
access
-newspaper -parking
-parking lot -tour desk
-translation -valet parking
-wake up calls -welcome gift
-room service
.
-some services may include a charge. |
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| Hotel Description / Location |
within the tropical gardens of this spectacular
40-acre beachfront resort are a half-acre swimming
pool including waterfalls a 150 foot water slide and a
sand-approach kids pool. 806 newly renovated rooms and
hawaii s only oceanfront spa spa moana. 18 holes of
championship golf adjacent to hotel. 5 restaurants
including authentic polynesian luau.
.
located 27 miles/45 mins from kahului airport
located off hwy 30 kaanapali beach resort.
3 miles/5 mins from lahaina town. train is 10 mins
from the hotel. |
| |
| Fire Safety Approval |
-this hotel is in compliance with u.s. government fire
safety regulations. |
| |
| Renovations |
-the pavillion is currently undergoing renovations
from march 2008 until approximately july 2008 and will
be closed during this time.
. |
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| Room Description |
-806 rooms accented with soft earth tones that
compliment the plantation style wood furniture and
hawaiian artwork. pillow-top mattresses with duvet
covers and highlighted by hawaiian quilts. sold by
view-type. terrace golf/mountain dov dof and regency
club levels. 31 suites including presidential and
three-bedroom palace suite. |
| |
| Regency Club |
-regency club located on the TOP 2 floors of the
atrium tower offering majestic ocean views from your
window.
guests have access to the regency club lounge which
serves a deluxe complimentary breakfast and evening
hors d oeuvres. |
| |
| Restaurants |
cascades grill and sushi bar
classic american grill and authentic japanese
sushi bar
location - on property
type of food - american
dress code - no
hours of operation -
monday - friday 0500pm-1000pm
saturday - sunday 0500pm-1000pm
.
swan court
location - on property
type of food -
dress code - no
hours of operation -
monday - friday 0630am-1100am
saturday - sunday 0630am-1100am
.
umalu poolside
location - on property
type of food -
dress code - no
hours of operation -
monday - friday 0630am-0500pm
saturday - sunday 0630am-0500pm
.
drums of the pacific luau
full luau buffet and authentic polynesian show.
location - on property
type of food - polynesian
dress code - no
hours of operation -
monday - friday 0500pm-0800pm
saturday - sunday 0500pm-0800pm
.
in-room dining
location - on property
type of food -
dress code - no
.
24 hour room service available in hotel
. |
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| Meal Plans |
| -no meal plans offered |
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| Family Plan |
| -children 18 and under stay free with adults. |
| |
| Recreation |
-cardio equipment -child activities
-diving -full health club
-fishing -game room
-golf -heated outdoor pool
-hiking -jacuzzi
-jet skiing -jogging track
-massage -mountain biking
-nature trails -outdoor pool
-play ground -polo
-sports court -sauna
-snorkeling -spa
-tennis courts -weight lifting
-whirlpool
-the above recreation may not be on-site and charges
may apply. |
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| Attractions |
- kaanapali golf course 10.0mi/16.1km
- kahului airport 27.0mi/43.5km
- kapalua airport 4.0 mi/6.4 km |
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| Commission Policy |
.
-commission policy
-commission percent 10 %
-commission program
10 % commission is payable to ALL qualified agencies
on eligible rates upon checkout and actualization of
room bill. |
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| Currency |
| -rates are loaded in USD |
| |
| Secured Rate Info |
hyatt hotels and resorts may display/sell at a .10 or
.01 value when seamless processing is not available.
the pnr display would be rohvol .10 or rohvol .01 or
xxxvol .10 or .01. xxx represents roomtype. the .10 or
.01 value is not a confirmable or guaranteed rate. if a
.10 or .01 value displays on your record and you need
assistance verifying what the correct rate is please
contact hyatt hotels automated help desk at
1-800-452-0099. for additional information on secured
rates please see hyatt chain pages. |
| |
| Others |
-corporate to confirm a corporate rate for your client
sell cor category. a corporate number is not
mandatory to receive the corporate rate at hyatt
hotels. rate change information is returned with cf
number.
.
-government us government rate/active us gov id
required
.
-guarantee policy see deposit policy
.
-frequent stay hyatts frequent stay program is gold
passport. to find out more information on becoming a
member and how to receive free room nights at
participating hyatt hotels see www.goldpassport.com or
call 1-800-544-9288. |
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